Shipping & return policy
1. About Shop: This is an online Redsenol Brand Store and all items are authentic.
2. About Quality: All items sold at Redsenol Brand Store are guaranteed to be authentic and of high quality.
3. About Color Difference: All items are for real shooting, and due to technology, display, light, environmental reasons there may be a slight deviation phenomenon, please in kind prevail. The replacement or return will not be accepted for color difference.
4. About Replacement & Return: This shop is an online Redsenol Brand Store. Once items are sold, the return will not be accepted (unless the items have quality defects and meanwhile the items are out of stock. When items are available, customers can initiate a replacement request within 24 hours of receipt of delivery. Please ensure that the items for replacement must be completely new and unused. Please contact customer service before the replacement, and leave in the package a note with your Buyer Name, Item Number and Receiving address. The postage arising from the replacement shall be borne by the buyer, but when the replacement is requested for a quality defect, the postage shall be borne by the seller. (All freight collect packages shall be refused).
5. About Delivery: The shop supports worldwide shipping and delivery. Canadian orders can be delivered within 2-3 business days; American orders delivered within 5-9 business days; other international orders delivered within 6-10 business days. Note: Orders from Mainland China and Hong Kong are shipped from the warehouse in Hong Kong. Hong Kong orders can be delivered within 2-3 business days; Orders from mainland delivered within 7 business days.